Contact L7 Lottery

Reach us

Getting in touch with the L7 Lottery support team is quick and straightforward. We offer two direct channels for all players across India:

• Email: [email protected], send your query anytime and expect a reply within 24 hours. For faster resolution, include your registered mobile number and a brief description of your issue.
• In-app chat: Available directly inside your L7 Lottery account. Log in, tap the chat icon, and start a conversation instantly. This is the fastest route for urgent matters such as ticket queries or payment confirmations via PhonePe, GPay, or BHIM.

Office hours

L7 Lottery support operates on two tiers to serve players at every hour across India:

• Automated in-app chat: Available 24/7, instant answers to common questions such as draw schedules, result checks, and wallet balance queries, day or night.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, for account issues, failed transactions, payment disputes via PhonePe or GPay, and prize claim guidance. Outside these hours, the automated system logs your query and routes it to an agent at the next available slot.

Email responses are typically delivered within 24 hours of submission.

Online-only support

L7 Lottery is a fully digital platform built for India's connected players. All support is provided online, there is no physical office, walk-in counter, or postal address anywhere in the country. Every query is handled remotely and securely via email and in-app chat.

This digital-first model means you get help faster than visiting a traditional lottery retailer. Simply open your L7 Lottery account on your smartphone, tap the chat icon, and connect with our team in seconds. Payments and refunds are processed digitally through UPI-linked apps such as PhonePe, GPay, and BHIM, no cash counters, no paperwork, no queues.

Our online support reaches you equally and without delay.