L7 Lottery - Responsible Gaming

Play within your limits

Responsible play at L7 Lottery begins before you open the app. Decide on a fixed weekly or monthly budget, for example ₹200 per week, and treat it exactly like a cinema ticket: money spent on entertainment, not an investment. Fund your account only through amounts you transfer via PhonePe, GPay or BHIM UPI that you have already earmarked for leisure, so the transaction appears on your statement as a clear, deliberate choice rather than an impulse.

A practical rule is the "leftover method": after paying rent, EMIs, groceries and utilities, whatever remains for discretionary spending is your ceiling for the entire month across all entertainment, including lottery. If that figure is ₹500, your L7 Lottery spend should never exceed it. Never top up a second time within the same period, and never use credit cards, borrowed money or your emergency savings to buy tickets. Chasing a jackpot with money you cannot afford to lose turns a game into a financial risk.

Warning signs of problem gambling

Problem gambling rarely announces itself loudly. Early indicators include buying more tickets than planned in a single session, feeling anxious or irritable when you try to stop, or thinking about the next draw while at work or during family meals. A key red flag specific to lottery play is "loss chasing", purchasing additional tickets immediately after a losing draw in the hope of recovering the spent amount in the same day.

More serious signs include hiding UPI transaction histories from a partner or parent, borrowing money from friends or using a personal loan app (such as KreditBee or MoneyTap) to fund tickets, or skipping meals and sleep around draw times. If two or more of these patterns sound familiar, it is important to act now. Use the account controls described below or speak to a counsellor, early intervention is far more effective than waiting until the impact on your finances or relationships becomes severe.

Deposit, loss and time limits

L7 Lottery provides three self-managed limit tools inside your account settings under Responsible Gaming. A deposit limit caps how much you can add to your wallet in a 24-hour, 7-day or 30-day period, for instance, setting a ₹300 weekly deposit limit means no top-up via GPay or PhonePe will be accepted once that threshold is reached, regardless of any pending draws. A loss limit works differently: it halts further ticket purchases once your net losses in the chosen period hit your preset figure, even if your wallet still holds a balance.

A session time limit triggers a reminder, and optionally a forced logout, after a set number of minutes of continuous play.

Limits take effect immediately when you lower them, but increases require a mandatory 24-hour cooling-off period before they activate. This asymmetry is intentional: it protects you from raising limits impulsively during a losing streak. We strongly recommend reviewing your limits every month alongside your bank or UPI statement to ensure your in-game spending matches your real-world budget.

Self-exclusion and cool-off

If you need a stronger break, L7 Lottery offers two options. A cool-off period suspends your account for 1, 7 or 30 days. During this time you cannot log in, purchase tickets or receive promotional messages. Your wallet balance is preserved and becomes accessible again the moment the period ends, no action required from you. This option suits players who feel they need a short reset rather than a permanent exit.

Self-exclusion is a longer-term commitment. You can exclude yourself for 6 months, 1 year, 3 years or permanently. Unlike a cool-off, self-exclusion cannot be reversed before the chosen end date, and any request to lift it early is subject to a further mandatory 7-day waiting period plus a welfare check from our support team. To activate either option, go to My Account → Responsible Gaming → Take a Break, or contact our support team via live chat. We will process your request within one hour and send a confirmation to your registered email and mobile number.